FAQ

We ship via international express: UPS, FEDEX, 4PX and DHL etc.

Order processing time 1-2 business days. Shipping time is 3-5 business days. It usually takes 4-7 business days to deliver. More details please refer to our shipping policy.

Free shipping to the United States, Canada, the United Kingdom, France, Germany, and Australia.

We ship from New Jersey and California in the United States, and from Hong Kong, China.

If you place an order over the weekend, we will process it on the next business day. Shipping updates will also be provided on business days.

Yes, we support 30-day returns. Please see our Return Refund Policy for more details

If you request a return&refund, we will charge you a service fee based on your payment amount. The fee is mainly caused by the product value impairment and restocking fee.(Please refer to the refund policy for details)

Replacing will be processed within 30 days after we receive your product. Please contact us by email to inform us of your order number and model you want to exchange, then please send the previous product back firstly, we will arrange to send a new product after receiving your returned package and confirming your shipping address.

Please contact customer service via email to verify the current status of the order. If the status of the order is not shipped, you can apply for cancellation of the order due to personal special reasons;

If the order has been shipped, it is generally not supported to cancel the order. For details, please refer to the return policy module : Cancel the order

Our products can be purchased directly online. If you encounter payment problems, please contact us directly.

We accept PayPal, Visa, Mastercard, Discover, Diners Club.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

If you rarely purchase high-value items, or if the address used at checkout differs from the one you provided, your payment may be flagged by the risk control system. Please try the payment again; if it continues to fail after multiple attempts, please contact us, and we will resolve the issue for you.